FREQUENTLY ASKED QUESTIONS

We accept paypal, credit and debit card. We also take PayPal, Amazon and store credit via Kiligspace E-Gift Cards.
Our store issued Gift Cards are currently exclusive to our stores, and are unable to be used online. Similarly, our E-Gift Cards are exclusive to online purchases.

We ship all of our products worldwide.

A: We feature offer free shipping with tracking numbers for most of countries.This free shipping service alone would save you up to 60% on purchase compared to other sellers
because most of other sellers either charge high shipping fees or do not provide tracking numbers or both. Please take advantage of Kiligspace free traceable shipping.

Kiligspace products are based on Asia size. EU/US size is not accurate to the real EU/US size.
Different design use different material, stretchy different.

Kiligspace is happy to help you pick the best fitting size if you could provide us your measurement of chest, waist, hip, height, weight with the item picture/link.
Jiust send the above information to our service team at support@kiligspace.com
Our service team reply email daily, your issue will be solved very soon!

Nope. Kiligspace onesies won’t shrink at all after washing. So, no boiling and no shrinking.

No, Kiligspace doesn’t have bandwidth to take custom orders because we operate with a very lean support structure to keep sell prices low for customers.

All prices are displayed in US Dollar.

The items purchased from kiligspace.com or our Amazon store could be exchanged or returned. If you purchase from local distributors or other retailers, please contact them to solve your problem.

Returned or exchanged items need to be in the original packaging, not worn, washed or damaged, unused, with the original label, have a purchase receipt and not affect our resale when we receive it.

Products with quality problems can be returned and exchanged free of charge. We will refund the full amount to the original payment account within 20 days after receiving the returned goods. If you have any problems duringthe return process, please feel free to contact us support@Kiligspace.com

Due to subjective factors such as wrong size, color, and dislike of style, the return and exchange is required. In this situation, the return or exchange shipping cost is on buyer. Thank you for your understanding. And if you are not sure about your size before buying, please check our size chart or contact us support@Kiligspace.com

The return or exchange service is available within 30 days of receipt of the goods.

Free gifts are non-returnable and non-exchangeable.

If your address is APO or PO BOX, we can only ship via regular shipping.
So, if your order amount over $50 USD, you want to enjoy free express shipping service. Please provide us a shipping address without APO/PO BOX. Then, Our system will change the shipping way to free express shipping automatically.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center,you will receive another email with shipping information. Please check your spam box if you do not see it.

Kiligspace is proud to service our #kiligspace from all over the world! The default pricing on our site is in USD.

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs.

Kiligspace is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

The shipping time vary with the shipping methods and the locations. Below is a list of typical delivery estimation. If you don’t find your location below, please provide detailed shipping address for a delivery estimation.(We are still trying to find a better carrier for Canada). Note: It takes 1-2 business day to process and ship orders. Once the orders are shipped, shipping time start ticking.
Free Worldwide Traceable Shipping Delivery Estimation (Default)

Note:

(1) For customers who live in the countries not listed above, there are three selection on shipping when place order.
A: Regular shipping 7-20 days
B: Free express shipping 4-8 days
C: Add extra shipping cost for express shipping – Faraway countries 4-10 days

Suggestions
A: Kiligspace offer “Free Express Shipping for $50+ Orders” deal to some countries to avoid potential long shipping time. Group purchases by yourself or with your local little friends.
B: For faraway countries: We suggest group purchases by yourself or with your local little friends.

(2) Brazil customers please include your tax ID in your order. And please expect to pay import tax when the package arrive to Brazil.
The custom department will notify you to pay for and pick up the package.

(3) Free Express Shipping for all $150+ orders (not cover all countries, faraway countries will add extra shipping cost when place order.)

Starting in December 2022, Kiligspace automatically upgrade $50+ orders to Express Shipping for free. This express shipping would cost $20-$30 with other abdl sellers.Please take advantage of this service by grouping purchases by yourself or with your local little friends

We offer store credit via an E-Gift Card instead. Please treat E-Gift Cards like cash.

Shopping on our website is always safe and secure!

Do you have what it takes to be an ambassador of Kiligspace?

Do you have your own style that is admired by others?? If that’s you, we want you to join our Kiligspace Squad!

Here’s how to start:

1) Tag @kiligspace and “www.kiligspace.com” in your Facebook twitter Instagram Tiktok posts (Social Media)

2) Tag @kiligspace as many times as possible when you wear it in your happy days!

We can’t wait to have you join our Kiligspace Family!

Many items only release on www.kiligspace.com, customer unable to find most of them on Amazon store.

Russia:
The shipping costs are more higher than before due to the COVID-19, Customer could not enjoy free express shipping service for the order amount over $150USD, The customer is responsible for the shipping fee

Brazil:
If Brazil customer want to enjoy free express shipping service, please remember to write down your Tax number on note when place the order. Without tax number, package only can be shipped out by regular shipping.

1. Add to Cart
2. Click the top right corner, you will see the cart, click the cart
3. Follow the step.

You shall expect to receive an order confirmation email right after the order is placed. The email contains your order number, order item description(s), item quantity(s),
and shipping information. Check your email spam box if you didn’t receive this email. Please make sure kiligspace.com is on your email white list for future communication.
Please double check all the order information. In case wrong information was enter, please contact us at support@kiligspace.com ASAP.

A few days after your order, you shall expect a shipping confirmation email from us. The email contains shipping information and tracking instructions.
Carefully read the email and follow the instructions to track your order. If you didn’t receive any shipping confirmation email, please double check your email spam box.
Please make sure support@kiligspace.com is on your email white list for future communication.

Free express shipping for order over $50 USD is only for some countries.
Kiligspace fail the regular shipping to your country and only can ship by express company, so there is an extra shipping cost for remote/faraway countries.

That means your package has left China and is in transit to United States. Here is how the shipping works. Kiligspace carrier ship the package and send information to USPS for US domestic shipping.
USPS wait for the package to arrive US and then take over. After that, USPS will update US domestic shipping progress on their website. In your case, the package has left China and is in transition to US.
That’s why USPS awaiting item. Updates shall come in a couple days.

Order “completed” means Kiligspace received your order and your order are ready to be shipped.

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been shipped.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

If you do not receive an shipping confirmation email, please kindly check your spam box. If you still need our Customer Care team ,please email to support@kiligspace.com
We reply email daily. Your issue will be solved very soon.

We recommend the following washing instructions to take good care of the products.
1. Recommend cool water hand wash with mild detergent. At the minimum, warm water wash with washer.
2. Recommend hang-to-dry. At the minimum, cool air dry with dryer.

If you ever have any questions or suggestions, please feel free to send us an email at support@kiligspace.com

You will receive a shipping confirmation email when package be shipped out. In your shipping confirmation email, you’ll receive a tracking number and tracking websites .Depending on the shipping method selected, you can visit the express company websites to enter the tracking number. From there, you can monitor your package’s progress until it’s delivered to your door.

Please send us a couple of pictures to support@kiligspace.com for our reference. Kiligspace will send you an replacement once we confirm that is our quality issue.If you could fix it by yourself, we will issue you store credit via E-Gift Card and you can repurchase the item if desired.

1) The items purchased from kiligspace.com or our Amazon store could be returned. If you purchase from local distributors or other retailers, please contact them to solve your problem. 
2) Returned items need to be in the original packaging, not worn, washed or damaged, unused, with the original label, have a purchase receipt and not affect our resale when we receive it.  
3) Products with quality problems can be returned free of charge. We will refund the full amount to the original payment account within 20 days after receiving the returned goods. If you have any problems duringthe return process, please feel free to contact us service@Kiligspace.com  
4) Due to subjective factors such as wrong size, color, and dislike of style, the return is required. In this situation, the return  shipping cost is on buyer. Thank you for your understanding. And if you are not sure about your size before buying, please check our size chart or contact us service@Kiligspace.com

This service is only for US amazon store customers.

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately.
If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team (support@kiligspace.com) within two days of receipt and let us know.
We will work with you to correct the order as quickly as possible so that you can show off your #kiligspace

Size issue: Kiligspace could accept the exchange. Customer send back the items to our return address,Customer is responsible to the return shopping cost. And due to the COVID-19, the shipping company increase the fees, so the shipping fee of the replacement we ship out is also on buyer.

Quality issue: If you receive a damaged item, please provide us a couple of pictures for reference. Please send the pictures to support@kiligspace.com We reply emails daily there.
We will arrange an replacement to you once we confirm it is quality problem.
If you could fix it by yourself, then we will issue a E-Gift Card for use on a future purchase. E-Gift Cards never expire!

No worries, as long as the items are unworn,unwashed,undamaged, in their original packaging, with the original packing slip included. Kiligspace offer free exchange for first time customer.
Customer send back the items to our return address,Customer is responsible to the return shopping cost.Kiligspace send out the exchange one free of charge.

Please provide us your measurement -shoulder, chest,waist,hip,torso and height to support@kiligspace.com We will pick the correct size for you.

Please provide the items are not washed,not worn and not damaged. And send back to our return address.( Email us support@kiligspace.com to get this address)

If you prefer to return and get a refund. Please provide the items are not washed,not worn and not damaged. And send back to our return address.

Customer is responsible to the return shopping cost. And there is a 15% restock fee.